Last updated: 17 September 2026
This Shipping Policy explains how Hills Cosmetic processes and delivers orders. Before publication, insert the actual carriers, regions, fees and delivery estimates used by your store.
We ship to [COUNTRIES/REGIONS SERVED]. Orders from other EU countries may be possible for delivery to an address within our delivery area, subject to applicable rules.
Orders placed on business days before [CUT-OFF TIME] are normally processed within [NUMBER] business day(s). Processing can take longer during promotions, public holidays or exceptional volumes. Processing time is separate from carrier transit time.
Estimated delivery is [NL DELIVERY TIME] for the Netherlands and [OTHER DELIVERY TIME] for other destinations. The product page or checkout may show a more specific estimate. If an agreed delivery time cannot be met, we will inform you as soon as possible. If no other time has been agreed, statutory delivery rules apply.
Shipping charges are clearly displayed at checkout before payment. Current rates: [SHIPPING RATES]. Free shipping applies from [AMOUNT] only where this offer is stated on the store.
We ship with [CARRIER(S)]. Where tracking is available, you receive a tracking link or status update by email or through your customer account.
An order may be delivered in more than one parcel where necessary. For an order containing multiple items, the statutory 14-day withdrawal period for the order runs from the day after delivery of the last item, as described in the Returns Policy.
Carrier delays can occur. An estimated delivery time is not a guarantee unless a specific delivery date has been expressly agreed. Statutory rights for late delivery remain unaffected.
Check your delivery address before placing the order. Contact [CUSTOMER SERVICE EMAIL ADDRESS] immediately if you notice an error. We will try to make changes before shipment but cannot guarantee changes after fulfilment.
Report non-delivery or visible transit damage as soon as reasonably possible to [CUSTOMER SERVICE EMAIL ADDRESS]. In consumer sales, Hills Cosmetic remains responsible for delivery until the goods have been transferred to the consumer or designated third party in accordance with the law.
[ONLY INCLUDE FOR SHIPPING OUTSIDE THE EU: clearly explain import duties, local taxes, customs handling and who pays them. Delete this section if not relevant.]